To run the Speed Tests, we recommend you use the Speedtest tool by Ookla.
We use this tool because we find it provides the most consistent results and allows the user to easily select a testing server which is not local to them, (which is required for our tests to narrow down the problem area). How to access Speedtest:
For PC’s using one of these:
- Windows (operating system) App
- Mac (operating system) App
- Chrome (browser) plugin (Do not use this plugin, use the web version)
- Web version for other web browsers or operating systems
Or for one of these Smart Devices here:
As a default Speedtest will choose an ISP’s Server that is closest to you, but depending on the test we need you to do, you will likely have to change this selection, at least twice.
There are two results Speedtest will give you, the Download speed and the Upload speed, both measured in megabytes per second (Mbps). Both of these amounts need to be noted in tests, so you can compare them with your ISP’s advertised speed.
IMPORTANT NOTE: Internode, iiNet, and TPG are all one and the same, so if one of those is your ISP, on Connection A, B & D tests you can choose any of these 3 as your ISP Server. However you also then need to ensure you do not select any of these 3 when testing Connection C.
Now how you conduct the speed tests, depends on how you are accessing the internet:
Now to start your own Speed Tests in Step 2.